Course curriculum

    1. Introduction

    2. Lesson 1: Understanding Customer Data

    3. Lesson 2: Identifying Customer Preferences

    4. Knowledge Check

    1. Lesson 1: Introduction to Chatbots and Virtual Assistants

    2. Lesson 2: Implementing Chatbots and Virtual Assistants

    3. Knowledge Check

    1. Lesson 1: Introduction to Predictive Analytics

    2. Lesson 2: Implementing Algorithms for Predictive Analytics

    3. Knowledge Check

    1. Lesson 1: Understanding AI-Based Feedback Systems

    2. Lesson 2: Implementing AI-Based Feedback Systems for Continuous Improvement

    3. Knowledge Check

    1. LINKS Framework

    2. Lesson 1: Loyalty in LINKS

    3. Lesson 2: Implement Loyalty

    4. Lesson 3: Ongoing Loyalty Checks

    5. Knowledge Check

    1. Loyalty Checks and Balances

    2. Repairing Past Loyalty Issues

    3. Nagative Customer Social Media Feedback

About this course

  • $49.99
  • 27 lessons
  • 0 hours of video content

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